gyntronics Service 1

Affordable Support Solutions

Gyntronics provides a range of affordable and customisable support services that deliver a complete solution for your business. We know that good I.T. systems can fundamentally improve the way companies work – and we respect but relish this responsibility. We expect our customers to increase productivity and eliminate any waste on I.T. and we expect this to be reflected in our customer’s bottom line.

Our bottom line is your bottom line…

With solutions ranging from an entry level helpdesk to advanced predictive remote monitoring Gyntronics have a product to match your requirements. During a free initial consultancy session our support staff will explore your business processes and work towards tailoring an I.T. support solution to exactly fit your needs. Our support services include:

LAN Audit

Do your systems meet your business needs now and in the future? It is impossible to make valid decisions without the facts. In order to minimise your downtime and identify future issues we undertake a comprehensive audit of your systems. The LAN Audit is our "getting to know you" process and has proved a practical, popular and successful introduction to long term support relationships with our existing customers. It covers every single detail you need to know about your servers and workstations including, but not limited to:

Server analysis
• Checking hard disk for errors and sufficient space
• Diagnosing possible hardware issues
• Firewall / security check
• Anti Virus check
• Data Structure Analysis
• Error log analysis
• Asset List
• Remote Working Evaluation

Workstation analysis
• Virus Check
• Disk Defragmentation
• Scan Disk
• Configuration Check
• Data Structure Check
• Problem Identification
• Complete documentation of applications and specifications
• Asset List

Unlimited Helpdesk

Enjoy unlimited remote support by telephone, quick response email or interactively using Internet based remote control. Liberate your team to focus on doing what they are good at, not wasting time worrying about computer problems. Our Microsoft Certified technicians can analyse and quickly resolve over 75% of problems without even visiting your office. Business advantages include:

Internet based remote control
Gyntronics online support utilises a Web-based screen-sharing application that enables us to support you by remotely viewing and controlling your computers. This application spells instant action and a massive reduction in costly onsite visits. We attend to the problem from our call centre while you get on with your work.

Instant scalability
The great beauty of outsourcing is the absolute flexibility. As you grow and change we can constantly adjust your service level to ensure that it delivers maximum ROI and minimum waste.

Onsite Response

When all else fails we can rapidly dispatch an engineer to your office. Our volume discounts and varying response times allow you to tailor this service to precisely fit your business needs. Advantages include:

Guaranteed response as fast as 2 hours
Depending on the urgency of the issue you can choose a guaranteed response times to suit you from as quick as 2 business hours.

Experienced engineers
Our team has experience in Microsoft, Cisco, Novell, Macintosh, Unix, Linux and many other fields. Your business comes first and our engineers are both polite and well-informed, placing your business needs at the forefront of their concerns
when at your place of work.

Remote Monitoring

With the use of advanced diagnostic software Gyntronics can predict the onset of support issues, instantly respond to unforeseen issues and monitor server and workstation loads.

Our remote monitoring suite securely links your mission critical devices and software to our Network Operations Centre (NOC). Then, minute by minute, performance information is fed into
a predictive analysis tool which ensures that as soon as any monitored business service enters a critical state we will be alerted and respond – 24/7/365. Benefits include:

Total peace of mind
Should a problem occur, or any symptoms indicative of a future problem appear, we will be instantly notified and able to respond using remote support tools.

Business service view
Rather than view each device or application individually we group your systems together to represent business functionality. In this way we can apply different SLAs and priorities in accordance with your business requirements.

Scheduled Visits

For maximum reliability and security there are several network
maintenance tasks that should be carried out on a regular basis. Regular engineer visits provide us with the ideal opportunity to keep your systems up to date and tackle the small day to day snagging problems that on their own don’t warrant a more costly call-out. Business advantages include:

Complete integration
Scheduled Visits have enabled our customers to form strong relationships with their designated engineers. Customers have commented on how the engineer’s personal attention results in increased user knowledge and reduced ‘computer rage’ among their staff.

Vital maintenance tasks
The list below outlines some of the tasks we undertake during site visits:

• Implement MS security hot fixes
• Verify disaster recovery plans
• Verify virus defence definitions
• Check LAN security
• Create/modify user and email accounts
• Troubleshoot logged team issues
• Regular hardware maintenance

Information Request Form

Send mail to letters@gyntronics.com with questions or comments about this web site. FAX: +44-705-346-9065

General Information: letters@gyntronics.com Webmaster: letters@gyntronics.com

Copyright © 2003 GYNTRONICS
Last modified: July 07, 2010

Information Request Form

Send mail to letters@gyntronics.com with questions or comments about this web site. FAX: +44-705-346-9065

General Information: letters@gyntronics.com Webmaster: letters@gyntronics.com

Copyright © 2003 GYNTRONICS Last modified: July 07, 2010

Copyright © 2003 GYNTRONICS
Last modified: July 07, 2010