Gyntronics provides a range
of affordable and customisable support services
that deliver a complete solution for your
business. We know that good I.T. systems
can fundamentally improve the way companies
work – and we respect but relish this
responsibility. We expect our customers
to increase productivity and eliminate any
waste on I.T. and we expect this to be reflected
in our customer’s bottom line.
Our bottom line is your bottom line…
With solutions ranging from an entry
level helpdesk to advanced predictive
remote monitoring Gyntronics have a product
to match your requirements. During a free
initial consultancy session our support
staff will explore your business processes
and work towards tailoring an I.T. support
solution to exactly fit your needs. Our
support services include:
LAN
Audit
Do your systems meet your
business needs now and in the future? It
is impossible to make valid decisions without
the facts. In order to minimise your downtime
and identify future issues we undertake
a comprehensive audit of your systems. The
LAN Audit is our "getting to know you"
process and has proved a practical, popular
and successful introduction to long term
support relationships with our existing
customers. It covers every single detail
you need to know about your servers and
workstations including, but not limited
to:
Server analysis
• Checking hard
disk for errors and
sufficient space
• Diagnosing possible
hardware issues
• Firewall / security
check
• Anti Virus check
• Data Structure
Analysis
• Error log analysis
• Asset List
• Remote Working
Evaluation
Workstation
analysis
• Virus Check
• Disk Defragmentation
• Scan Disk
• Configuration
Check
• Data Structure
Check
• Problem Identification
• Complete documentation
of applications and
specifications
• Asset List
Enjoy unlimited remote support
by telephone, quick response email or interactively
using Internet based remote control. Liberate
your team to focus on doing what they are
good at, not wasting time worrying about
computer problems. Our Microsoft Certified
technicians can analyse and quickly resolve
over 75% of problems without even visiting
your office. Business advantages include:
Internet based remote
control
Gyntronics online support
utilises a Web-based
screen-sharing application
that enables us to support
you by remotely viewing
and controlling your
computers. This application
spells instant action
and a massive reduction
in costly onsite visits.
We attend to the problem
from our call centre
while you get on with
your work.
Instant scalability The great beauty
of outsourcing is the
absolute flexibility.
As you grow and change
we can constantly adjust
your service level to
ensure that it delivers
maximum ROI and minimum
waste.
When all else fails we can
rapidly dispatch an engineer to your office.
Our volume discounts and varying response
times allow you to tailor this service to
precisely fit your business needs. Advantages
include:
Guaranteed response
as fast as 2 hours
Depending on the urgency
of the issue you can
choose a guaranteed
response times to suit
you from as quick as
2 business hours.
Experienced engineers
Our team has experience
in Microsoft, Cisco,
Novell, Macintosh, Unix,
Linux and many other
fields. Your business
comes first and our
engineers are both polite
and well-informed, placing
your business needs
at the forefront of
their concerns
when at your place of
work.
With the use of advanced diagnostic software
Gyntronics can predict the onset of support
issues, instantly respond to unforeseen
issues and monitor server and workstation
loads.
Our remote monitoring suite securely links
your mission critical devices and software
to our Network Operations Centre (NOC).
Then, minute by minute, performance information
is fed into
a predictive analysis tool which ensures
that as soon as any monitored business
service enters a critical state we will
be alerted and respond – 24/7/365.
Benefits include:
Total peace of mind Should a problem
occur, or any symptoms
indicative of a future
problem appear, we will
be instantly notified
and able to respond
using remote support
tools.
Business service
view
Rather than view each
device or application
individually we group
your systems together
to represent business
functionality. In this
way we can apply different
SLAs and priorities
in accordance with your
business requirements.
For maximum reliability and security
there are several network
maintenance tasks that should be carried
out on a regular basis. Regular engineer
visits provide us with the ideal opportunity
to keep your systems up to date and tackle
the small day to day snagging problems
that on their own don’t warrant a
more costly call-out. Business advantages
include:
Complete integration Scheduled Visits
have enabled our customers
to form strong relationships
with their designated
engineers. Customers
have commented on how
the engineer’s
personal attention results
in increased user knowledge
and reduced ‘computer
rage’ among their
staff.
Vital maintenance
tasks
The list below outlines
some of the tasks we
undertake during site
visits:
• Implement MS
security hot fixes
• Verify disaster
recovery plans
• Verify virus
defence definitions
• Check LAN security
• Create/modify
user and email accounts
• Troubleshoot
logged team issues
• Regular hardware
maintenance
+44 77 11 387 317
